Scheduling & Attendance Policy

Purpose

This policy defines the rules governing lesson booking, rescheduling, cancellations, and attendance.

Its objective is to maintain a structured, predictable, and professional learning environment, where all scheduled time is respected and protected.

Lesson Scheduling

All lessons must be scheduled in advance and confirmed by both parties.

Once confirmed:

• The lesson becomes a fixed and reserved time slot

• It is exclusively allocated to the student

• It cannot be reassigned or modified at short notice

Students are fully responsible for managing their availability prior to booking.

Cancellation & Rescheduling

Minimum Required Notice: 24 HOURS (STRICT POLICY)

• Any request must be made at least 24 HOURS in advance

• Requests made with less than 24 HOURS’ notice will:
  → Be automatically declined
  → Result in the lesson being counted as completed

• The lesson will be:
  → Charged in full
  → Not rescheduled or credited

This rule is strict and non-negotiable

Attendance Requirements

Students must:

• Attend on time

• Be ready to begin immediately

Late Arrival

• Lessons end at the scheduled time

• Lost time will NOT be recovered

No-Show Policy

Failure to attend without notice will be classified as a:

NO-SHOW

• Non-refundable

• Not reschedulable

Technical Responsibility

Students must ensure:

• Stable internet connection

• Functional audio and video

Technical issues on the student’s side:

• Do NOT justify rescheduling

• Do NOT qualify for refunds

Commitment & Learning Philosophy

Core Principle

Progress requires commitment

This platform is built on the belief that real results come from:

• Consistency

• Focus

• Accountability

• Respect for time

Value of Time

Time is treated as a non-renewable and high-value resource.

Each lesson represents:

• Preparation

• Structure

• Dedicated attention

Missed or disrupted sessions directly impact:

• Progress

• Continuity

• Results

Structured Approach

This system reflects a transition from a previously flexible model.

Flexibility led to:

• Inconsistency

• Reduced accountability

• Lower quality outcomes

A structured system ensures:

• Better results

• Clear expectations

• Professional standards

Student Responsibility

Students are expected to:

• Treat lessons as a serious commitment

• Prioritize consistency

• Respect scheduled time

This is not a casual service.

It is a results-driven learning process.

Conduct, Environment & Lesson Conditions

Code of Conduct

Students must maintain:

• Respectful communication

• Professional behavior

• Active participation

The following are not permitted:

• Disrespectful language

• Lack of engagement

• Repeated distraction

• Inappropriate behavior

Learning Environment

Students must attend lessons from a:

Quiet, stable, and distraction-free space

This is essential for:

• Grammar-focused sessions

• Structured learning

Prohibited Situations

Lessons must NOT be taken while:

• Driving

• Walking in noisy/public spaces

• Multitasking

• Being in distracting environments

Instructor’s Right to Interrupt or Cancel

The instructor reserves the right to:

• Pause or terminate a lesson if:

  • The environment is not appropriate

  • The student is distracted

  • Safety is compromised

In such cases:

• The lesson may be considered completed

• No reschedule or refund will apply

Recording Policy

Recording is strictly prohibited

Students may not:

• Record audio

• Record video

• Capture screen content

Violation may result in:

• Immediate termination of services

• No refund

Refund Policy

General Rule

All purchases are FINAL and NON-REFUNDABLE

Non-Refundable Situations

Refunds will NOT be granted for:

• Work or academic schedule conflicts

• Travel, relocation, or vacations

• Personal availability issues

• Technical problems (student side)

• Missed lessons or no-shows

• Late cancellations (under 24 hours)

Responsibility Clause

By purchasing any service, the student accepts full responsibility for:

• Managing their schedule

• Attending lessons

• Respecting all policies

Dissatisfaction Clause

If a student is not satisfied with:

• Methodology

• Structure

• Learning plan

The platform will:

• Adjust and improve the approach

• Provide support

• Offer feedback sessions

However:

• Dissatisfaction is NOT grounds for a refund

Only Valid Refund Scenario

A refund may be considered ONLY if:

The instructor is unable to continue providing lessons

Due to:

• Serious medical conditions

• Force majeure situations

In such cases:

• Refunds will be proportional

• Based on unused sessions only

Final Agreement

By booking or purchasing any service, the student confirms that they:

• Have read and understood all policies

• Fully accept all terms

• Agree to operate within this structured system