Scheduling & Attendance Policy

Purpose

This policy defines the rules governing lesson booking, rescheduling, cancellations, and attendance.

Its objective is to maintain a structured, predictable, and professional learning environment, where all scheduled time is respected and protected.

Lesson Scheduling

All lessons must be scheduled in advance and confirmed by both parties.

Once confirmed:

The lesson becomes a fixed and reserved time slot
It is exclusively allocated to the student
It cannot be reassigned or modified at short notice

Students are fully responsible for managing their availability prior to booking.

Cancellation & Rescheduling

Minimum Required Notice: 24 HOURS (STRICT POLICY)

Any request must be made at least 24 HOURS in advance

Requests made with less than 24 HOURS’ notice will:
→ Be automatically declined
→ Result in the lesson being counted as completed

The lesson will be:
→ Charged in full
→ Not rescheduled or credited

This rule is strict and non-negotiable

Lesson Validity & Usage Period

To ensure consistency and optimal progress, each lesson package must be completed within a specific timeframe from the date of purchase. This helps maintain learning continuity and allows for structured progress.

24 lessons → valid for 8 weeks (2 months)

34 lessons → valid for 12 weeks (3 months)

44 lessons → valid for 16 weeks (4 months)

54 lessons → valid for 20 weeks (5 months)

60 lessons → valid for 24 weeks (6 months)

Students are expected to schedule and complete their lessons within the corresponding validity period. Unused lessons after the expiration date may be forfeited unless otherwise agreed in advance.

If a student requires an extension, they must contact the teacher at least 7 days before the package expiration date to request it. Extension requests are not guaranteed and will be considered on a case-by-case basis.

Extensions may be granted in exceptional circumstances at the teacher’s discretion.

This structure is designed to support steady progress, commitment, and the best possible learning outcomes.

Attendance Requirements

Students must:

Attend on time

Be ready to begin immediately

Late Arrival

Lessons end at the scheduled time

Lost time will NOT be recovered

No-Show Policy

Failure to attend without notice will be classified as a:

NO-SHOW

Non-refundable

Not reschedulable

Technical Responsibility

Students must ensure:

Stable internet connection

Functional audio and video

Technical issues on the student’s side:

Do NOT justify rescheduling

Do NOT qualify for refunds

Commitment & Learning Philosophy

Core Principle

Progress requires commitment

This platform is built on the belief that real results come from:

Consistency

Focus

Accountability

Respect for time

Value of Time

Time is treated as a non-renewable and high-value resource.

Each lesson represents:

Preparation

Structure

Dedicated attention

Missed or disrupted sessions directly impact:

Progress

Continuity

Results

Structured Approach

This system reflects a transition from a previously flexible model.

Flexibility led to:

Inconsistency

Reduced accountability

Lower quality outcomes

A structured system ensures:

Better results

Clear expectations

Professional standards

Student Responsibility

Students are expected to:

Treat lessons as a serious commitment

Prioritize consistency

Respect scheduled time

This is not a casual service.

It is a results-driven learning process.

Conduct, Environment & Lesson Conditions

Code of Conduct

Students must maintain:

Respectful communication

Professional behavior

Active participation

The following are not permitted:

Disrespectful language

Lack of engagement

Repeated distraction

Inappropriate behavior

Learning Environment

Students must attend lessons from a:

Quiet, stable, and distraction-free space

This is essential for:

Grammar-focused sessions

Structured learning

Prohibited Situations

Lessons must NOT be taken while:

Driving

Walking in noisy/public spaces

Multitasking

Being in distracting environments

Instructor’s Right to Interrupt or Cancel

The instructor reserves the right to:

Pause or terminate a lesson if:

The environment is not appropriate

The student is distracted

Safety is compromised

In such cases:

The lesson may be considered completed

No reschedule or refund will apply

Recording Policy

Recording is strictly prohibited

Students may not:

Record audio

Record video

Capture screen content

Violation may result in:

Immediate termination of services

No refund

Refund Policy

General Rule

All purchases are FINAL and NON-REFUNDABLE

Non-Refundable Situations

Refunds will NOT be granted for:

Work or academic schedule conflicts

Travel, relocation, or vacations

Personal availability issues

Technical problems (student side)

Missed lessons or no-shows

Late cancellations (under 24 hours)

Responsibility Clause

By purchasing any service, the student accepts full responsibility for:

Managing their schedule

Attending lessons

Respecting all policies

Dissatisfaction Clause

If a student is not satisfied with:

Methodology

Structure

Learning plan

The platform will:

Adjust and improve the approach

Provide support

Offer feedback sessions

However:

Dissatisfaction is NOT grounds for a refund

Only Valid Refund Scenario

A refund may be considered ONLY if:

The instructor is unable to continue providing lessons

Due to:

Serious medical conditions

Force majeure situations

In such cases:

Refunds will be proportional

Based on unused sessions only

Final Agreement

By booking or purchasing any service, the student confirms that they:

Have read and understood all policies

Fully accept all terms

Agree to operate within this structured system